1 – Legal notice

1 – Publisher Information

The website is published by Keolis Gascogne, a limited liability company with a capital of €135,000, registered with the Bordeaux Trade and Companies Register under number B 896 950 243, whose registered office is located at 215 route de Benquet ZA de la Téoulère, 40280 Saint-Pierre-du-Mont, phone number +33 5 58 75 22 89 – Email: keolis-gascogne@keolis.com. VAT number: FR28896950243.

Publication Director: Virginie URRA, Marketing and Commercial Manager
Publication Officer: Cassandra BEREK

Website creation: Break-Out Company
Credit: Website design and development
Break-Out Company – 28 Avenue des Forges – 65000 TARBES, France
SIRET: 814 828 968 00036

Website hosting: The website is hosted by OVH, whose registered office is located at 2 Rue Kellerman, 59100 ROUBAIX, France. OVH is a SAS with a capital of €10,069,020, registered with the Lille Métropole Trade and Companies Register under number 424 761 419 00045.

Intellectual property and usage rights: The publisher is the owner of the website.

Photographic credits: Keolis Gascogne, free-to-use images (Unsplash, Pixabay), as well as photographs taken by Break-Out Company and Keolis Gascogne.

2 – Purpose

Keolis Gascogne (hereinafter the “Publisher”) has chosen to operate, manage, and provide the website keolis-gascogne.com (hereinafter the “Site”) to communicate information about Keolis Gascogne, its activities, and news.

These Terms of Use (hereinafter “Terms”) govern the legal conditions under which the Site’s services are made available to users (hereinafter the “User”).

The Terms applicable are those in force at the time of each connection to the Site by the User.

3 – Acceptance of Terms

Any access to the Site after reading this page constitutes acceptance of these Terms by the User.

The Publisher reserves the right to enrich, modify, correct, or delete all or part of the Terms at any time. These modifications are considered notified to Users by being posted online and are deemed accepted by any User accessing the Site after their publication. Users are therefore advised to refer to the latest version of the Terms during each visit.

4 – Access to the Site

The Site is accessible free of charge to anyone. All costs incurred by the User to access the Site (computer equipment, software, etc.) are the User’s responsibility.

The Publisher reserves the right to modify, suspend, restrict, or interrupt access to all or part of the Site, including its content and functionalities, or the Site’s availability hours, without notice.

5 – Responsibilities and Warranties for Site Use

The Publisher does not guarantee that the Site will be free from errors, bugs, or malfunctions, nor that such issues can be corrected, nor that the Site will operate without interruption or failure, or that it is compatible with any particular hardware or configuration other than those expressly approved by the Publisher.

The Publisher does not guarantee the accuracy or completeness of the information on this Site and reserves the right to modify it at any time without prior notice.

Under no circumstances shall the Publisher or any third party mentioned on the Site be liable for any damage, of any nature, resulting from the use or inability to use the Site, the results obtained from using the Site, or documents contained on the Site.

The existence of hyperlinks from the Site to another website does not constitute validation of the linked site or its content and does not engage the Publisher’s liability.

The User acknowledges understanding the characteristics and limits of the Internet, including technical performance, response times for consulting, querying, or transferring data, and communication security risks.

6 – Intellectual Property

The Site, all its elements (texts, layouts, videos, photographs, downloadable documents, trademarks, logos, etc.), and associated software are protected by intellectual property and related rights, reserved for the rights holders.

Except as permitted by the Publisher, and except for reproductions made without modification for personal and private use under Article L.122-5, 2° of the French Intellectual Property Code, any use, exploitation, reproduction, representation, dissemination, editing, or publication, in whole or in part, of the Site and/or its elements, in any form or format, on any medium, and for any purpose (commercial, advertising, etc.) is strictly prohibited and punishable by law.

7 – Hyperlinks

Creating a hyperlink to the Site requires express prior authorization from the Publisher. Any request to create a hyperlink must be submitted via the Contact form in the “Contact” section.

The Site allows users to be redirected to third-party websites and services via hyperlinks from the Site (e.g., social media buttons).

The User acknowledges that Keolis Gascogne is independent from these third-party sites and services. Any use of these services is subject to the terms and conditions of the respective third-party providers. The Publisher shall not be liable for the content, offers, information, or transactions accessed via third-party services. Likewise, the Publisher offers no guarantee regarding compliance with applicable regulations by third-party providers, who remain solely responsible.

8 – Personal Data Protection

Keolis Gascogne, as the data controller, collects and processes personal information you provide on this Site, notably through forms, in order to:

• Handle your requests, complaints, and quotes;

• Process your rights requests.

In accordance with applicable regulations, the User has the right to access, rectify, erase, port, and restrict their personal data, as well as to object where applicable. These rights can be exercised by contacting our Data Protection Officer (DPO) at dpd.aquitaine@keolis.com or by post at: 215 route de Benquet ZA de la Téoulère, 40280 Saint-Pierre-du-Mont,.

For more information, see our Privacy Policy: [Keolis Gascogne Privacy Policy].

8.1 Export of Personal Data
Users may request an export of their personal data. This right can be exercised by contacting the DPO via dpd.aquitaine@keolis.com. A confirmation email will be sent, and upon confirmation, a link will be provided to download your data. The link will be time-limited for security purposes.

8.2 Deletion of Personal Data
Users may also request deletion of their personal data from the Site. This request is handled by the DPO. A confirmation email will be sent, and upon confirmation, your email and associated data will be permanently deleted. A final confirmation email will be sent once deletion is complete.

9 – Cookies

Cookies are deposited on your device when visiting the Site. For more information about cookies, their retention, and settings, refer to the Site’s Cookie Policy: [https://keolis-gascogne.fr/politique-relative-aux-cookies/].

10 – Force Majeure

Any event constituting force majeure, as defined in Article 1218 of the French Civil Code, including internet or server malfunctions, shall not engage the Publisher’s liability.

11 – Applicable Law

Any dispute relating to the use of this Site is subject to French law.

The Terms are governed by French law.

In case of a dispute regarding the validity, interpretation, or execution of the Terms, the Publisher and User agree to seek an amicable solution within 60 calendar days.

If amicable resolution fails, any dispute relating to interpretation, validity, or execution of the Terms shall be submitted to the competent courts, including in cases of multiple defendants or emergency proceedings.

12 – Complaints

Any complaint may be submitted to the Customer Service at: 215 route de Benquet ZA de la Téoulère, 40280 Saint-Pierre-du-Mont. Users may access the Contact section and select “complaint” in the form.

If no satisfactory response is received within two (2) months, Users may use conventional mediation through the Tourism and Travel Mediator, with details available at: www.mtv.travel – MTV Médiation Tourisme Voyage – BP 80303 – 75823 PARIS Cedex 17.